tag:status.paperlesspost.com,2005:/historyPaperless Post Status - Incident History2024-03-29T01:23:58-04:00Paperless Posttag:status.paperlesspost.com,2005:Incident/188307212023-10-18T15:11:49-04:002023-10-18T15:11:49-04:00Text message sending degradation<p><small>Oct <var data-var='date'>18</var>, <var data-var='time'>15:11</var> EDT</small><br><strong>Resolved</strong> - We have resolved this issue now and previously affected text messages have been resent with Card/Flyer links.</p><p><small>Oct <var data-var='date'>17</var>, <var data-var='time'>17:41</var> EDT</small><br><strong>Monitoring</strong> - Text messages sent through our site should again be sending as intended, and we are still monitoring for any additional changes. <br /><br />We are currently working on fixing and resending any previously sent messages that were affected by this third-party outage, and will provide an additional update when that work has been completed.</p><p><small>Oct <var data-var='date'>17</var>, <var data-var='time'>15:33</var> EDT</small><br><strong>Investigating</strong> - Select text messages sent through our site are currently being sent without Card/Flyer links. We are investigating this issue and will follow up as soon as we have any updates.</p>tag:status.paperlesspost.com,2005:Incident/186920792023-10-05T14:35:27-04:002023-10-05T14:35:28-04:00Database connection issues<p><small>Oct <var data-var='date'> 5</var>, <var data-var='time'>14:35</var> EDT</small><br><strong>Resolved</strong> - We have resolved the database connection issue. Please reach out to help@paperlesspost.com if we can help with any questions.</p><p><small>Oct <var data-var='date'> 4</var>, <var data-var='time'>19:06</var> EDT</small><br><strong>Monitoring</strong> - Services are now resuming normally. We will continue to monitor the site and provide a final update. Thank you for your patience.</p><p><small>Oct <var data-var='date'> 4</var>, <var data-var='time'>16:20</var> EDT</small><br><strong>Investigating</strong> - We are currently investigating a database issue. Services related to login, My Events, guest tracking, saving, and sending are intermittent.</p>tag:status.paperlesspost.com,2005:Incident/186356532023-09-29T01:19:29-04:002023-09-29T01:19:29-04:00Text message sending degradation<p><small>Sep <var data-var='date'>29</var>, <var data-var='time'>01:19</var> EDT</small><br><strong>Resolved</strong> - Text message sending is again fully operational. Please reach out to us at help@paperlesspost.com if we can help with any questions.</p><p><small>Sep <var data-var='date'>28</var>, <var data-var='time'>16:55</var> EDT</small><br><strong>Update</strong> - Invitations and follow up messages sent to phone numbers are again delivering successfully. We are currently working on resending any lingering invitations and messages with a "Sending Failed" status, and our monitoring our third-party service provider for additional updates.</p><p><small>Sep <var data-var='date'>28</var>, <var data-var='time'>16:04</var> EDT</small><br><strong>Identified</strong> - The service that handles text message invitations and follow up messages sent through our site is experiencing delivery failures to AT&T and Verizon numbers. Any messages sent to these numbers will be delayed until further notice.</p>tag:status.paperlesspost.com,2005:Incident/180118732023-07-31T16:51:25-04:002023-07-31T16:51:25-04:00Website Saving and Loading Issues<p><small>Jul <var data-var='date'>31</var>, <var data-var='time'>16:51</var> EDT</small><br><strong>Resolved</strong> - Everything is running smoothly, and this incident is resolved. Please reach out to us at help@paperlesspost.com if we can help with any questions.</p><p><small>Jul <var data-var='date'>31</var>, <var data-var='time'>12:12</var> EDT</small><br><strong>Monitoring</strong> - We have rolled out a fix to address the saving and loading issues. We are continuing to monitor the site, and will provide a final update once everything is stable.</p><p><small>Jul <var data-var='date'>31</var>, <var data-var='time'>11:49</var> EDT</small><br><strong>Investigating</strong> - We are currently seeing errors with loading pages and saving Cards and Flyers on our site and are investigating the cause.</p>tag:status.paperlesspost.com,2005:Incident/175833942023-06-18T12:16:37-04:002023-06-18T12:16:37-04:00Broken Card Links<p><small>Jun <var data-var='date'>18</var>, <var data-var='time'>12:16</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved, and all affected card designs are back online.</p><p><small>Jun <var data-var='date'>15</var>, <var data-var='time'>10:23</var> EDT</small><br><strong>Identified</strong> - We have identified an issue that is causing many of our Card pages to be inaccessible or show as broken links. Our team is currently working on a resolution.</p>tag:status.paperlesspost.com,2005:Incident/171551062023-05-05T18:18:06-04:002023-05-05T18:18:06-04:00Text message sending delays<p><small>May <var data-var='date'> 5</var>, <var data-var='time'>18:18</var> EDT</small><br><strong>Resolved</strong> - Our SMS service partner is reporting this incident as resolved. Any text messages that were delayed have now been sent out.</p><p><small>May <var data-var='date'> 5</var>, <var data-var='time'>15:04</var> EDT</small><br><strong>Monitoring</strong> - Our SMS service partner was experiencing an outage today, which was causing delays with direct SMS/text message sends through our site. The issue has been resolved and any text messages that were delayed have now been sent out. We are continuing to monitor this.</p><p><small>May <var data-var='date'> 5</var>, <var data-var='time'>11:09</var> EDT</small><br><strong>Identified</strong> - Our SMS service partner is currently experiencing an outage, which is causing delays with direct SMS/text message sends through our site. We apologize for the inconvenience, and recommend postponing any direct sends to US/Candian phone numbers until this is resolved.</p>tag:status.paperlesspost.com,2005:Incident/158044452023-01-09T13:47:36-05:002023-01-09T13:47:36-05:00Site Outage<p><small>Jan <var data-var='date'> 9</var>, <var data-var='time'>13:47</var> EST</small><br><strong>Resolved</strong> - We have fully resolved the site outage, and you are again able to log in and access your Cards and Flyers. Let us know if we can help with anything else!</p><p><small>Jan <var data-var='date'> 9</var>, <var data-var='time'>13:39</var> EST</small><br><strong>Investigating</strong> - We are currently experiencing an unexpected site outage and are investigating the cause. Our apologies for the inconvenience.</p>tag:status.paperlesspost.com,2005:Incident/157738892023-01-04T17:33:39-05:002023-01-04T17:33:40-05:00Site Outage<p><small>Jan <var data-var='date'> 4</var>, <var data-var='time'>17:33</var> EST</small><br><strong>Resolved</strong> - We have fully resolved this site outage issue at this time. Let us know if we can help with anything else!</p><p><small>Jan <var data-var='date'> 4</var>, <var data-var='time'>17:19</var> EST</small><br><strong>Monitoring</strong> - We have remedied the outage but will continue to monitor the site. We will provide a final update once everything stabilizes.</p><p><small>Jan <var data-var='date'> 4</var>, <var data-var='time'>16:54</var> EST</small><br><strong>Investigating</strong> - We are currently experiencing an unexpected site outage and are investigating the cause. Our apologies for the inconvenience.</p>tag:status.paperlesspost.com,2005:Incident/119040922022-10-14T10:18:57-04:002022-10-14T10:18:58-04:00Text message sending<p><small>Oct <var data-var='date'>14</var>, <var data-var='time'>10:18</var> EDT</small><br><strong>Resolved</strong> - Thanks for your patience as we worked to resolve the outage affecting text messages sent to T-Mobile numbers — we're fully operational again, and any affected messages have been sent.</p><p><small>Oct <var data-var='date'>13</var>, <var data-var='time'>18:16</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Oct <var data-var='date'>13</var>, <var data-var='time'>09:40</var> EDT</small><br><strong>Update</strong> - We are continuing to investigate the partial outage affecting follow up messages, reminders, private messages, and RSVP confirmations sent via text message to T-Mobile numbers</p><p><small>Oct <var data-var='date'>12</var>, <var data-var='time'>14:53</var> EDT</small><br><strong>Update</strong> - We are still investigating the partial outage involving text message sending of follow up broadcasts, RSVP confirmations, and private messages.</p><p><small>Oct <var data-var='date'>12</var>, <var data-var='time'>14:17</var> EDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Oct <var data-var='date'>12</var>, <var data-var='time'>14:17</var> EDT</small><br><strong>Investigating</strong> - We are currently investigating errors with follow up broadcasts and RSVP confirmations sent via text message.</p>tag:status.paperlesspost.com,2005:Incident/111191542022-09-13T09:17:55-04:002022-09-13T09:17:55-04:00Login Issues<p><small>Sep <var data-var='date'>13</var>, <var data-var='time'>09:17</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved, and you should be able to log in again as normal. Please reach out to us at help@paperlesspost.com if we can help with any questions.</p><p><small>Sep <var data-var='date'>13</var>, <var data-var='time'>09:04</var> EDT</small><br><strong>Investigating</strong> - We are currently experiencing an issue with logging into the site and we are investigating the cause. Our apologies for the inconvenience.</p>tag:status.paperlesspost.com,2005:Incident/110900192022-09-09T14:24:51-04:002022-09-09T14:24:52-04:00Saving Issues<p><small>Sep <var data-var='date'> 9</var>, <var data-var='time'>14:24</var> EDT</small><br><strong>Resolved</strong> - Cloudinary has resolved the issue on their end, and Card and Flyer saving and sending are operational again on our side. You can now move forward with saving and sending your Paperless Post mailings.</p><p><small>Sep <var data-var='date'> 9</var>, <var data-var='time'>11:51</var> EDT</small><br><strong>Investigating</strong> - Cloudinary, a third-party service that affects image saving on our website, is currently experiencing an issue. We are waiting for a status update from Cloudinary and will follow up as updates are available. We apologize for the inconvenience.</p>tag:status.paperlesspost.com,2005:Incident/108447112022-08-17T10:27:57-04:002022-08-17T10:27:58-04:00Website loading issues/outage<p><small>Aug <var data-var='date'>17</var>, <var data-var='time'>10:27</var> EDT</small><br><strong>Resolved</strong> - We have fully resolved this site outage issue at this time. Let us know if we can help with anything else!</p><p><small>Aug <var data-var='date'>17</var>, <var data-var='time'>09:50</var> EDT</small><br><strong>Monitoring</strong> - We have remedied the outage but will continue to monitor the site. We will provide a final update once everything stabilizes.</p><p><small>Aug <var data-var='date'>17</var>, <var data-var='time'>07:26</var> EDT</small><br><strong>Identified</strong> - We have identified the cause of the site outage and will keep you posted once a solution as been implemented. Thank you for your patience.</p><p><small>Aug <var data-var='date'>17</var>, <var data-var='time'>07:04</var> EDT</small><br><strong>Investigating</strong> - We are currently experiencing an unexpected site outage and are investigating the cause. Our apologies for the inconvenience.</p>tag:status.paperlesspost.com,2005:Incident/106892872022-07-27T06:25:40-04:002022-07-27T06:25:42-04:00Scheduled Site Maintenance<p><small>Jul <var data-var='date'>27</var>, <var data-var='time'>06:25</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jul <var data-var='date'>27</var>, <var data-var='time'>06:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'>25</var>, <var data-var='time'>17:53</var> EDT</small><br><strong>Scheduled</strong> - On Wednesday, July 27th from approximately 6am to 7am ET (UTC-4) we will be carrying out essential site maintenance. Our site will be unavailable during this time. We apologize for any inconvenience caused.</p>tag:status.paperlesspost.com,2005:Incident/95760822022-03-18T14:52:46-04:002022-03-18T14:52:47-04:00Website loading issues/outage<p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>14:52</var> EDT</small><br><strong>Resolved</strong> - We have fully resolved this site outage issue at this time. Let us know if we can help with anything else!</p><p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>13:06</var> EDT</small><br><strong>Identified</strong> - We have remedied a recent outage but will continue to monitor the site. We will provide a final update once everything stabilizes.</p>tag:status.paperlesspost.com,2005:Incident/87821892021-12-07T19:10:07-05:002021-12-07T19:10:08-05:00Sending Issues<p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>19:10</var> EST</small><br><strong>Resolved</strong> - Thank you for your patience. Site issues have been fully resolved at this time; we are not impacted by any remaining AWS outages. Please feel free to reach out to us at help@paperlesspost.com if we can assist with anything else.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>15:14</var> EST</small><br><strong>Monitoring</strong> - Our site appears to be stable but we are continuing to monitor the AWS incident here: https://status.aws.amazon.com/. We will provide a final update once AWS has resolved on their end.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>11:31</var> EST</small><br><strong>Investigating</strong> - The service that hosts our website, AWS, is currently experiencing an issue. This is affecting invite sending through our site. We are waiting for a status update from AWS and will follow up as updates are available. We recommend postponing any sends until this is resolved and apologize for the inconvenience.</p>tag:status.paperlesspost.com,2005:Incident/87169972021-11-29T15:48:09-05:002021-11-29T15:48:09-05:00Website Loading Issues<p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>15:48</var> EST</small><br><strong>Resolved</strong> - The site has remained stable and is performing as expected. Please reach out to us at help@paperlesspost.com if we can help with any questions.</p><p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>13:20</var> EST</small><br><strong>Monitoring</strong> - Our website is currently stable -- invitations and the My Events page should now be loading as expected. We will continue to monitor and provide a final update once we can confirm the site is performing as expected.</p><p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>12:10</var> EST</small><br><strong>Investigating</strong> - We are currently experiencing an unexpected site outage and are investigating the cause. Our apologies for the inconvenience -- we will provide updates as they are available.</p>tag:status.paperlesspost.com,2005:Incident/81665332021-10-06T10:30:46-04:002021-10-06T10:30:48-04:00Scheduled Site Maintenance<p><small>Oct <var data-var='date'> 6</var>, <var data-var='time'>10:30</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'> 6</var>, <var data-var='time'>10:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'> 6</var>, <var data-var='time'>09:22</var> EDT</small><br><strong>Scheduled</strong> - On Wednesday, October 6th from 10am-11am ET (UTC-4) we’ll be carrying out some essential site maintenance. While downtime is unexpected, there may be a brief delay to email sending, text message sending, and tracking page updates. Any delayed sends or status updates will be processed after the maintenance window ends. We apologize for any inconvenience caused. Please send us a note to help@paperlesspost.com if we can answer any questions.</p>tag:status.paperlesspost.com,2005:Incident/81219192021-09-30T21:08:05-04:002021-09-30T21:08:06-04:00Website loading issues/outage<p><small>Sep <var data-var='date'>30</var>, <var data-var='time'>21:08</var> EDT</small><br><strong>Resolved</strong> - We have fully resolved this site outage issue at this time. Please reach out to us at help@paperlesspost.com if we can help with anything else.</p><p><small>Sep <var data-var='date'>30</var>, <var data-var='time'>16:55</var> EDT</small><br><strong>Monitoring</strong> - We have remedied the outage but are working to resolve some previous card preview and sending issues. We will provide a final update once everything stabilizes.</p><p><small>Sep <var data-var='date'>30</var>, <var data-var='time'>14:52</var> EDT</small><br><strong>Investigating</strong> - We are currently experiencing an unexpected site outage and are investigating the cause. Our apologies for the inconvenience.</p><p><small>Sep <var data-var='date'>30</var>, <var data-var='time'>11:16</var> EDT</small><br><strong>Identified</strong> - We have identified the cause of the image issues and will keep you posted once a solution as been implemented. Thank you for your patience.</p><p><small>Sep <var data-var='date'>30</var>, <var data-var='time'>10:44</var> EDT</small><br><strong>Investigating</strong> - We are currently experiencing an issue with cards loading and sending, and are investigating the cause. We will provide updates as they are available. Our apologies for the inconvenience.</p>tag:status.paperlesspost.com,2005:Incident/77607672021-08-14T03:52:57-04:002021-08-14T03:52:58-04:00Website loading issues/outage<p><small>Aug <var data-var='date'>14</var>, <var data-var='time'>03:52</var> EDT</small><br><strong>Resolved</strong> - We have fully resolved this site outage issue at this time. Let us know if we can help with anything else!</p><p><small>Aug <var data-var='date'>13</var>, <var data-var='time'>23:59</var> EDT</small><br><strong>Investigating</strong> - We are currently experiencing an unexpected site outage and are investigating the cause. Our apologies for the inconvenience.</p>tag:status.paperlesspost.com,2005:Incident/75481872021-07-19T13:33:19-04:002021-07-19T13:33:21-04:00Add Recipients/Guests and Tracking Page Issue<p><small>Jul <var data-var='date'>19</var>, <var data-var='time'>13:33</var> EDT</small><br><strong>Resolved</strong> - Thank you for your patience. We have fully resolved this issue with the Add Guests/Recipients pages and Tracking pages at this time. Everything should now be loading as expected. Let us know if we can help with anything else: https://www.paperlesspost.com/contact</p><p><small>Jul <var data-var='date'>19</var>, <var data-var='time'>13:09</var> EDT</small><br><strong>Identified</strong> - We are currently experiencing an unexpected issue with the Add Guests/Recipients pages and Tracking pages for our online cards. We have identified the cause and will provide an update once a solution has been implemented. Thank you for your patience.</p>tag:status.paperlesspost.com,2005:Incident/71960422021-06-08T08:40:32-04:002021-06-08T08:40:33-04:00Website loading issues/outage<p><small>Jun <var data-var='date'> 8</var>, <var data-var='time'>08:40</var> EDT</small><br><strong>Resolved</strong> - Thank you for your patience. The issue has been fully resolved. If you continue to run into any trouble, please contact us so we can help: https://www.paperlesspost.com/contact</p><p><small>Jun <var data-var='date'> 8</var>, <var data-var='time'>07:23</var> EDT</small><br><strong>Monitoring</strong> - We have remedied the outage but will continue to monitor the site. We will provide a final update once everything stabilizes.</p><p><small>Jun <var data-var='date'> 8</var>, <var data-var='time'>07:14</var> EDT</small><br><strong>Update</strong> - The vendor fix has been applied. We are continuing to investigate issues with some parts of the website.</p><p><small>Jun <var data-var='date'> 8</var>, <var data-var='time'>06:56</var> EDT</small><br><strong>Update</strong> - We have identified that this outage is a result of a problem with a vendor and await a fix</p><p><small>Jun <var data-var='date'> 8</var>, <var data-var='time'>06:20</var> EDT</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Jun <var data-var='date'> 8</var>, <var data-var='time'>06:20</var> EDT</small><br><strong>Identified</strong> - We are currently experiencing an unexpected site outage and are investigating the cause. Our apologies for the inconvenience.</p>tag:status.paperlesspost.com,2005:Incident/65364082021-03-15T14:28:45-04:002021-03-15T14:28:46-04:00Website Issues<p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>14:28</var> EDT</small><br><strong>Resolved</strong> - Thank you for your patience. We have fully resolved the site issue. Please feel free to reach out to us at help@paperlesspost.com if we can help with anything else!</p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>14:16</var> EDT</small><br><strong>Monitoring</strong> - We have identified the issue. Our website and events should begin loading as normal.</p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>13:49</var> EDT</small><br><strong>Investigating</strong> - We are currently experiencing sporadic site issues and are investigating the cause - our apologies for the inconvenience. We will share any available updates and appreciate your patience.</p>tag:status.paperlesspost.com,2005:Incident/60885872021-01-26T07:00:36-05:002021-01-26T07:00:37-05:00Scheduled Site Maintenance<p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>07:00</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>06:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>22</var>, <var data-var='time'>13:40</var> EST</small><br><strong>Scheduled</strong> - On Tuesday, January 26th from approximately 6am to 7am EST (UTC-5) we will be carrying out essential site maintenance. Our site will be unavailable during this time. We apologize for any inconvenience caused.</p>tag:status.paperlesspost.com,2005:Incident/59784812021-01-13T06:30:30-05:002021-01-13T06:30:30-05:00Scheduled Site Maintenance<p><small>Jan <var data-var='date'>13</var>, <var data-var='time'>06:30</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>13</var>, <var data-var='time'>06:00</var> EST</small><br><strong>Verifying</strong> - We're working to complete scheduled maintenance and need to extend the window by 30 minutes to allow us to complete verification</p><p><small>Jan <var data-var='date'>13</var>, <var data-var='time'>03:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'> 8</var>, <var data-var='time'>12:53</var> EST</small><br><strong>Scheduled</strong> - On Wednesday, January 13th from 3am to 6am EST (UTC-5) we will be carrying out essential site maintenance. Our site will be unavailable during this time. We apologize for any inconvenience caused.</p>tag:status.paperlesspost.com,2005:Incident/58102912020-12-15T19:44:37-05:002020-12-15T20:45:42-05:00Gmail Delivery Issue<p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>19:44</var> EST</small><br><strong>Resolved</strong> - All Gmail addresses that previously bounced during Google’s outage have now been resent.</p><p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>19:06</var> EST</small><br><strong>Update</strong> - Google has resolved their delivery issues. Any impacted emails will now be re-sent. Please note this may take some time, and we will follow up as soon as all emails have been delivered.</p><p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>16:40</var> EST</small><br><strong>Investigating</strong> - Gmail is currently experiencing delivery issues on their end, so we suggest waiting to send to any emails using Google at this time. We will provide an update as soon as we have more details about the timeline for their fix. Sending to all other domains is not impacted at this time.</p>